Q: The program handles my newly purchased DVD very well, but my homemade DVDs can’t be imported into it at all.

A:We do not guarantee that our software supports all homemade DVD. That's why we strongly recommend that you take full advantage of free trial version at the first place before purchase. Anyway, you still can contact our support team for help. Our team will try their best to help.

Q: My DVD seems to have some kind of protection. Can I use your program to rip it?

A: As you may know, there are many kinds of protections in DVD world. We can’t assure you our programs can deal with all of them. You can try to rip it first. If you meet any problem, please feel free to contact our support team. They will try to help you with their best effort.

Also, please note, our programs are only designed for non-commercial and individual entertainment purpose.

Q: Is my order secure?

A: SWREG (who is the e-commerce partner for Daniusoft) has an order process that is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet.

Q: How soon will I get the product after I place my order online?

A: For Download Version:
You will receive a confirmation for your transaction immediately after you place your order online. You will also receive a confirmation by email that will contain all of your order data including your invoice or receipt.

A order request will also be sent to the our database by email. (This will takes hours or more to process by SWREG). As soon as we recieved the order request, the ultimate confirmation will be sent to you via email containing the link of the downloadbale 'exe' file and the Registration Code for installation.

If you do not receive an order confirmation after you have submitted your order, please contact with our ' Customer Service Center'

For CD Version:
Once your order has been processed successfully, a registration email will be sent to you within 24 hours. You can download a new version of our software from the URL we sent to you in the registration email to use the software before your CD finally arrives.

We will ship via US Postal Service First Class mail (US) and Air Mail (overseas) within two business days after receiving your order. Please allow 3 weeks for delivery (US) or 4 weeks for delivery (overseas), although it usually takes much shorter time.

Q: What can I do if I haven't got my unlock key after payment?

A: There are some reasons why this could happen.In most cases ,it is caused by that the registration email is held back as 'SPAM' by your email provider.
Actually, you can enter 'support.daniusoft.com' to get download URL and keycode by yourself.Do as follows:

Visit 'support.daniusoft.com', log on with your user name (E-mail) and password. Enter 'My orders' section and click the 'resend' button. Subsequently the keycode email will be sent to your inbox imediately.
Moreover,if you forget your password,please click over the section 'If the password is not available, please click here to retrieve it'. Then at the bottom of the page, type in either your E-mail address or an order No. for the product to verify your identity. You can get your password afterwards.

Q: I lost my registration/activation code, how can I get it again?

A: To retrieve the registration key from your prepaid account, please click HERE. You will be presented with the ability to either have your order number or email address you used at the time of purchase. If it doesn't work for you, please contact with our ' Customer Service Center'

Q: What's yourUpgrade Policy?
A: Being a registered user of Daniusoft Software , you are entitled to a free copy of any minor updates to this product. For example, if you have purchased version 1.0 of the product, you will get all the further 1.x versions free.

In addition, once a major revision of the software you have previously purchased is released, you'll probably need to pay an upgrade fee if you want to take advantage of this major update, since it may be combined with a significant amount of improvements and new features.

Q: What's your Refund Policy?

A: A 'try-before-buy' version lets you make the best purchase decision and make sure that the product is compatible with your computer system and meets all of your specific requirements. We also encourage you to explore the product web pages to obtain comprehensive product information before purchasing the full version.

Before you purchase a product, please choose carefully and make sure you buy the right program. Due that a downloaded program and its registration code cannot be taken back, we do not refund your order or change your product simply because you have made a wrong selection.

If you encounter problems that we are unable to resolve, please log on to http://support.daniusoft.com to post a new ticket from Monday through Friday for a refund request within 30 days of the receipt of the product.
Additionally, a refund request will be rejected if we can change your program to another product which can fix the issue with the product itself.